Customer Service

A Customer's Bill of Rights

  1. A customer has the right to courteous treatment at all times and under all conditions
  2. A customer has the right to our full time and attention during each and every transaction.
  3. A customer has the right to fast and accurate information about the service or the status of the order.
  4. A customer has a right to have his or her expectations met with service of the quality representative before the purchase.
  5. A customer has the right to complain when the service does not meet those expectations - and to a prompt remedy when the service is indeed at fault.
  6. A customer has the right to expect knowledgeability, resourcefulness, problem-solving ability, concern - and results - from those assigned to his or her account.
  7. A customer has the right to expect responsiveness and follow- through in emergencies and special situations.
  8. A customer has the right to the benefits of teamwork in the company he or she deals with - without buckpassing, finger-pointing or run-arounds.
  9. A customer has the right to care, accuracy and attention to detail in filling his or her orders for services.
  10. A customer has the right to appreciation on the part of those with whom he or she does business - appreciation both for the business already given...and for the business to be given in the future so long as this Customer's Bill of Rights continues to be observed.